Shipping Policy

Effective Date: September 1, 2026

Woju Crafts is a brand and online store operated by Jinhua Qingshehua Household Products Co., Ltd.

We currently provide shipping services within the United States only.

Please review this Shipping Policy carefully before placing an order.

1. Shipping Area

Woju Crafts currently ships orders to valid delivery addresses within the United States only.

We do not currently ship orders to international destinations outside the United States.

Customers are responsible for providing a complete and accurate shipping address during checkout.

If delivery problems occur because an incorrect or incomplete address was provided by the customer, the customer may be responsible for the resulting costs.

2. Order Cutoff Time

Orders are processed Monday through Friday.

Daily Order Cutoff Time: 2:00 PM Central Time (CT).

Orders successfully placed and paid before 2:00 PM Central Time on a business day will enter our normal processing workflow based on the date the order is received.

Orders placed after 2:00 PM Central Time will be treated as received on the next business day for processing purposes.

Orders placed on Saturdays, Sundays, or U.S. public holidays will begin processing on the next business day.

The order cutoff time is based on the time the order is successfully submitted and payment is successfully authorized.

3. Order Processing Time

Our standard order processing time is:

1–3 business days.

Processing begins after the order has been successfully paid and accepted into our fulfillment process.

Order processing may include:

• Verifying order information;
• Confirming product availability;
• Preparing products;
• Product inspection;
• Packaging the order; and
• Arranging shipment with the carrier.

Saturdays, Sundays, and U.S. public holidays are not counted as processing business days.

4. Shipping Fees

Orders of $20 USD or More

Orders with a merchandise subtotal of $20 USD or more qualify for:

Free Standard Shipping.

Orders Under $20 USD

Orders with a merchandise subtotal below $20 USD are subject to:

A flat $8 USD standard shipping fee.

The applicable shipping charge will be displayed during checkout before payment is completed.

5. Shipping Transit Time

After an order has been processed and handed over to the shipping carrier, the estimated standard shipping transit time is:

5–10 business days.

Therefore, the normal estimated timeframe is:

Order processing: 1–3 business days

plus

Shipping transit: 5–10 business days

for an estimated overall delivery timeframe of:

6–13 business days.

These are estimated delivery timeframes and are not guaranteed delivery dates.

6. Tracking Information

After an order has been shipped, we may provide tracking information when tracking information is available from the shipping carrier.

Tracking information may be sent to the email address provided by the customer during checkout.

There may be a short delay before tracking information becomes visible in the carrier's tracking system.

7. Shipping Delays

We make reasonable efforts to ship and deliver orders within the estimated timeframe.

However, delivery delays may occur because of circumstances beyond our reasonable control, including:

• Severe weather;
• Carrier delays;
• Public holidays;
• Transportation interruptions;
• Logistics network disruptions;
• Incorrect or incomplete customer-provided addresses; or
• Other unforeseen circumstances.

If an order is significantly delayed beyond the estimated delivery timeframe, customers may contact our customer service team for assistance.

8. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

• Recipient name;
• Street address;
• City;
• State;
• ZIP Code;
• Phone number; and
• Email address.

Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

9. Lost or Damaged Packages

If a package arrives visibly damaged or appears to be lost according to the carrier's tracking information, please contact us as soon as reasonably possible.

Customers may be asked to provide:

• Order number;
• Customer name;
• Product information;
• Description of the issue;
• Photos of the shipping package; and
• Photos of the product.

We will review the circumstances and, when appropriate, communicate with the relevant shipping carrier.

10. Customer Service Information

Brand: Woju Crafts

Legal Business Name: Jinhua Qingshehua Household Products Co., Ltd.

Customer Service Email: service@wojucrafts.shop

Phone: +1 (938) 732-7112

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

Customer Service Hours

Monday–Friday:

9:00 AM–5:00 PM Central Time

Saturday–Sunday:

Closed

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China