Shipping policy

Effective Date: July 25, 2026

Thank you for shopping with Woju Crafts. We are committed to providing reliable shipping services and keeping our customers informed throughout the order fulfillment process.

Please read this Shipping Policy carefully before placing an order.

1. Order Processing Time

All orders are processed after payment has been successfully received and verified.

Our standard order processing time is 1–3 business days.

During order processing, we will:

  • Verify your order information.
  • Prepare your purchased products.
  • Perform quality inspection.
  • Carefully package your order.
  • Arrange shipment with our shipping partner.

Orders are processed Monday through Friday during normal business hours.

Orders are not processed on Saturdays, Sundays, or public holidays.

If additional information is required to process your order, our customer service team will contact you using the email address or phone number provided during checkout.

2. Shipping Fees

Woju Crafts offers the following shipping rates:

Free Shipping

Orders with a merchandise total of $20 USD or more qualify for Free Standard Shipping.

Standard Shipping

Orders with a merchandise total of less than $20 USD will be charged a flat shipping fee of $8 USD.

Shipping charges are calculated and displayed during checkout before payment is completed.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated shipping transit time is:

5–10 Business Days

Estimated Delivery Timeline

  • Order Processing: 1–3 Business Days
  • Shipping Transit: 5–10 Business Days

Estimated total delivery time is generally 6–13 business days.

Delivery times are estimates only and may vary depending on:

  • Delivery destination
  • Carrier operations
  • Weather conditions
  • Public holidays
  • Other circumstances beyond our reasonable control

Woju Crafts cannot guarantee delivery dates.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify the following information before submitting your order:

  • Recipient's full name
  • Street address
  • City
  • State
  • ZIP Code
  • Phone number
  • Email address

Woju Crafts is not responsible for shipping delays or delivery failures caused by incorrect or incomplete address information provided by customers.

5. Order Tracking

When shipment tracking is available, customers will receive tracking information after the order has been shipped.

Tracking information may be sent to the email address used when placing the order.

Please allow the carrier time to update tracking information after shipment.

6. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Severe weather
  • Transportation interruptions
  • Carrier delays
  • Public holidays
  • Customs or regulatory inspections (if applicable)

If your shipment is significantly delayed, please contact our customer service team for assistance.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is correct before completing their purchase.

If an incorrect address is provided and the order has already been processed or shipped, Woju Crafts may not be able to modify the shipping information.

Additional shipping charges resulting from incorrect address information may be the responsibility of the customer.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Please include:

  • Order number
  • Customer name
  • Description of the issue
  • Photos of the package and product (if applicable)

Our customer service team will review your request and work with the shipping carrier to determine an appropriate resolution.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Store Name
Woju Crafts

Customer Service Email
service@wojucrafts.shop

Phone
+1 9387327112

United States Customer Service & Warehouse

11468 US Highway 431 South
Guntersville, AL 35976
United States

Customer Service Hours

Monday – Friday
9:00 AM – 5:00 PM (Central Time)

Saturday – Sunday
Closed