Privacy policy

Effective Date: July 25, 2026

1. Overview

At Woju Crafts, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Woju Crafts collects, uses, stores, and protects your information when you visit our website, place an order, contact our customer service team, or use our services.

By accessing or using the Woju Crafts website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Order details
  • Customer service communication records

We collect this information only when it is necessary to provide products, process orders, complete payments, deliver shipments, and provide customer support.

Website Usage Information

When you browse our website, we may collect certain technical information, including:

  • Device information
  • Browser type
  • IP address
  • Website browsing activity
  • Pages viewed
  • Interaction with website features

This information helps us improve website performance and provide a better shopping experience.

3. How We Use Your Information

Woju Crafts may use your information for the following purposes:

Order Processing

We use your information to:

  • Process and fulfill orders
  • Confirm order details
  • Arrange product delivery
  • Provide order updates
  • Handle returns and refunds

Customer Support

We use your information to:

  • Respond to customer inquiries
  • Provide assistance regarding products and orders
  • Resolve customer service issues

Website Improvement

We may use collected information to:

  • Improve website functionality
  • Understand customer preferences
  • Improve products and services
  • Enhance user experience

Communication

With your permission or when necessary, we may contact you regarding:

  • Order information
  • Customer service requests
  • Important updates related to your purchase

4. Payment Information

Payments are processed through secure third-party payment providers.

Woju Crafts does not directly store your complete payment card information.

Payment providers process transactions according to their own privacy and security policies.

5. Sharing Your Information

Woju Crafts does not sell, rent, or trade your personal information.

We may share necessary information only with trusted service providers who help us operate our business, including:

  • Payment processing providers
  • Shipping and delivery providers
  • Website service providers
  • Customer support services

These providers may only use your information to perform services on behalf of Woju Crafts.

6. Data Security

Woju Crafts takes reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

We continuously work to maintain appropriate security practices to protect customer information.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember shopping preferences
  • Understand website usage
  • Improve website performance
  • Provide relevant services

You may adjust your browser settings to control or disable cookies.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request information about how your data is used

To make a privacy-related request, please contact us.

9. Children's Privacy

Woju Crafts does not knowingly collect personal information from children.

Our website and services are intended for customers who can legally make purchases under applicable laws.

10. Changes to This Privacy Policy

Woju Crafts may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Store Name:
Woju Crafts

Email:
service@wojucrafts.shop

Phone:
+1 9387327112

United States Customer Service & Warehouse Address:

11468 US Highway 431 South
Guntersville, AL 35976
United States

Customer Service Hours:

Monday - Friday
9:00 AM - 5:00 PM
(Central Time, United States)

Saturday - Sunday
Closed