Privacy Policy

Effective Date: September 1, 2026

Woju Crafts is a brand and online store operated by Jinhua Qingshehua Household Products Co., Ltd.

We respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, retain, and protect information when you visit the Woju Crafts website, place an order, contact us, or use our services.

Please review this Privacy Policy carefully before using our website or submitting an order.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information.

Personal Information

When you place an order, submit contact information, or communicate with us, we may collect:

• Name;
• Email address;
• Phone number;
• Shipping address;
• Billing address;
• Order information;
• Purchased product information;
• Payment-related transaction information;
• Customer service communications; and
• Other information voluntarily provided by you.

We collect and use information that is reasonably necessary to provide products, process orders, arrange shipping, process returns and refunds, and provide customer support.

Technical Information

When you visit our website, certain technical information may be collected automatically by our website or relevant service providers, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Website usage information;
• Page interaction information;
• Referral information; and
• Other standard website technical information.

This information may be used to operate, secure, analyze, and improve our website.

2. How We Use Personal Information

We may use collected information to:

• Process and fulfill customer orders;
• Verify order information;
• Process payments;
• Arrange product delivery;
• Provide order and shipping updates;
• Process returns and refunds;
• Respond to customer inquiries;
• Provide customer support;
• Improve website functionality;
• Improve products and services;
• Analyze website usage;
• Prevent fraud, abuse, and unauthorized activity;
• Maintain website security; and
• Comply with applicable laws and legal requirements.

3. Payment Information

Orders placed through our website may be processed through third-party payment service providers.

When payment is processed by a third-party payment provider, payment information may be handled directly by that provider.

Woju Crafts does not intentionally retain complete payment card information when it is processed by third-party payment providers.

Third-party payment providers may process payment information according to their own privacy policies and terms of service.

4. Information Sharing

We do not sell or rent customers' personal information.

When reasonably necessary to operate our website and fulfill orders, we may share relevant information with service providers, including:

• Payment processors;
• Shipping and delivery providers;
• Website hosting and technology providers;
• Customer service providers;
• Website analytics providers; and
• Other third-party service providers necessary to fulfill orders or provide requested services.

We aim to provide only the information reasonably necessary for the relevant service.

5. Cookies and Similar Technologies

The Woju Crafts website may use cookies and similar technologies.

Cookies may be used to:

• Maintain shopping cart and website functionality;
• Remember certain customer preferences;
• Understand website visits and usage;
• Analyze website traffic;
• Improve website performance;
• Support website security; and
• Provide necessary website functionality.

Customers may manage or restrict certain cookies through their browser settings.

Disabling certain cookies may affect some website functions.

6. Third-Party Services

Our website may use third-party services to support website and order operations, including:

• Shopify e-commerce and website services;
• Payment processing services;
• Shipping and delivery services;
• Website analytics services;
• Customer service tools;
• Website security services; and
• Other necessary technology services.

Third-party service providers may process information according to their own privacy policies.

7. Information Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, use, modification, disclosure, loss, or misuse.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security of personal information transmitted or stored online.

8. Information Retention

We retain customer information for as long as reasonably necessary for legitimate business purposes.

Information may be retained to:

• Complete orders;
• Provide customer service;
• Process returns and refunds;
• Maintain transaction records;
• Resolve customer disputes;
• Prevent fraud;
• Comply with legal obligations; and
• Maintain necessary business records.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise process the information in accordance with applicable law and our business requirements.

9. Customer Privacy Rights

Depending on where you are located and the laws applicable to you, you may have certain rights relating to your personal information, including the right to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Obtain information about how personal information is used;
• Object to certain processing activities; and
• Exercise other privacy rights available under applicable law.

To submit a privacy-related request, please contact:

service@wojucrafts.shop

We may need to verify the identity of the requester before completing certain requests in order to protect customer information.

10. Children's Privacy

The Woju Crafts website is not specifically directed toward children.

We do not knowingly collect children's personal information for unauthorized purchases or transactions.

If you believe that a child has provided personal information to us, please contact us so that we can review and handle the information in accordance with applicable law.

11. Data Security and Fraud Prevention

To protect customers, our website, and transactions, we may use necessary information for:

• Order verification;
• Payment risk management;
• Fraud detection;
• Prevention of unauthorized transactions;
• Website security; and
• Investigation of security incidents.

If an order appears unusual or presents a potential fraud risk, we may contact the customer to verify order information or, when reasonably necessary, suspend or cancel the order.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

When you visit a third-party website through such a link, you are subject to that third party's privacy policy and terms of service.

Woju Crafts is not responsible for the privacy practices, data processing, or security measures of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable laws.

Updated versions will be published on this page.

If a material change is made, we may provide notice through appropriate means when required by applicable law.

The effective date displayed on this page will identify the current version of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, personal information, or privacy-related matters, please contact us.

Brand: Woju Crafts

Legal Business Name: Jinhua Qingshehua Household Products Co., Ltd.

Customer Service Email: service@wojucrafts.shop

Phone: +1 (938) 732-7112

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

This is our U.S. Warehouse & Customer Service Address.

Customer Service Hours

Monday–Friday:

9:00 AM–5:00 PM Central Time

Saturday–Sunday:

Closed

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China