Refund policy

Effective Date: July 25, 2026

1. Overview

At Woju Crafts, we are committed to providing quality products and a reliable shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help you through our return and refund process.

This Return & Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds purchased through the Woju Crafts online store.

Please read this policy carefully before submitting a return request.

2. Return Eligibility

Customers may request a return within 30 days after receiving the order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused.
  • The item must be in the same condition as when received.
  • The item must include the original packaging and any included accessories.
  • The item must not have signs of use, damage, stains, scratches, or modification.
  • The return request must be approved by Woju Crafts customer service before shipment.

Items returned without prior communication may not be accepted.

3. How to Request a Return

To start a return request, please contact our customer service team by email.

Please include the following information:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos of the product condition (if required)

Customer Service Email:

service@wojucrafts.shop

After reviewing your request, our customer service team will provide instructions regarding the return process.

4. Return Shipping Responsibility

Customer Responsibility

Customers are responsible for return shipping costs in the following situations:

  • The customer changes their mind.
  • The customer no longer needs the product.
  • The customer ordered the wrong product.
  • The customer selected an unsuitable size or option.

The original shipping fee is non-refundable in these situations.

Woju Crafts Responsibility

Woju Crafts will handle return-related issues when:

  • The product received is damaged during transportation.
  • The customer receives an incorrect item.
  • The product has a confirmed manufacturing defect.

Customers must contact us before returning any damaged or incorrect products.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, please contact Woju Crafts within 7 days after delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos or videos showing the issue
  • Photos of the package if the damage occurred during shipping

After reviewing the information, we will provide an appropriate solution.

Possible solutions may include:

  • Replacement of the product
  • Refund according to the situation

6. Refund Process

Once your returned item is received and inspected, Woju Crafts will notify you about the refund approval status.

If your refund is approved:

  • The refund will be issued to the original payment method.
  • Processing time may vary depending on your payment provider.
  • Refund processing times are controlled by banks or payment platforms.

Please note:

  • Original shipping fees are generally non-refundable unless the return is caused by an error from Woju Crafts or a confirmed product issue.
  • Refunds will only be processed after the returned product has been reviewed.

7. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation is no longer available.

Customers may request a return after receiving the order if the product meets the return requirements.

8. Non-Returnable Conditions

Returns may not be accepted in the following situations:

  • Products that have been used.
  • Products damaged due to improper handling.
  • Products without original packaging.
  • Products returned without prior approval.
  • Products damaged after delivery due to customer use.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us.

Store Name:
Woju Crafts

Email:
service@wojucrafts.shop

Phone:
+1 9387327112

United States Customer Service & Warehouse Address:

11468 US Highway 431 South
Guntersville, AL 35976
United States

Customer Service Hours:

Monday - Friday
9:00 AM - 5:00 PM
(Central Time, United States)

Saturday - Sunday
Closed