Return & Refund Policy

Effective Date: September 1, 2026

Woju Crafts is a brand and online store operated by Jinhua Qingshehua Household Products Co., Ltd.

We aim to provide customers with a clear and transparent return and refund process. Please review this Return & Refund Policy before making a purchase.

1. Return Period

Customers may submit a return request within 30 days after the order is shown as delivered.

To be eligible for a return, the product should:

• Be unused;
• Remain in its original condition;
• Not have been damaged through improper customer use;
• Remain in its original packaging whenever reasonably possible;
• Include applicable accessories and included items;
• Not have been modified, repaired, or otherwise altered; and
• Have a return request approved by Woju Crafts before the product is sent back.

Products returned without contacting us and receiving return instructions in advance may not be accepted for processing.

2. How to Request a Return

If you would like to return an order, please contact our customer service team before sending the product back.

Please submit your return request to:

service@wojucrafts.shop

Please include:

• Order number;
• Customer name;
• Product name;
• Reason for the return;
• Detailed description of the issue;
• Photos of the product; and
• Photos of the package or shipping materials when applicable.

Our customer service team will review the request and provide further return instructions if the return is eligible.

3. Customer-Related Returns

If the return is requested for reasons such as:

• Change of mind;
• No longer needing the product;
• Ordering the wrong product;
• Selecting the wrong product; or
• Other reasons unrelated to product quality or order fulfillment;

the customer is generally responsible for the return shipping cost.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is caused by an issue for which Woju Crafts is responsible.

4. Damaged, Incorrect, or Defective Products

If a product arrives damaged, incorrect, or has a confirmed product defect, please contact us as soon as reasonably possible.

We recommend contacting customer service within 7 days after delivery.

Please provide:

• Order number;
• Product name;
• Description of the issue;
• Photos of the product;
• Photos of the package and shipping materials; and
• Any other information that may help us review the issue.

We will review the circumstances based on the information provided.

If the issue is confirmed to be related to a damaged product, incorrect product, or product defect, we may provide an appropriate solution, which may include:

• Product replacement;
• Partial refund; or
• Full refund.

The specific resolution will depend on the circumstances of the order.

5. Return Review

After submitting a return request, customers must wait for confirmation from Woju Crafts.

For returns that require the product to be sent back, customers should follow the return instructions provided by our customer service team.

After the returned product is received, we will inspect the product and determine whether the return meets the requirements of this policy.

A refund will not automatically be issued before the returned product has been received and the return has been reviewed.

6. Return and Refund Processing Time

After the returned product is delivered to the designated return address, we normally require 5–10 business days to complete the return inspection, return review, and refund processing.

If the return is approved, the applicable refund will be submitted to the customer's original payment method.

Please note:

The 5–10 business day timeframe refers to Woju Crafts' return review and refund processing time. It does not represent the final time required for the funds to appear in the customer's bank or payment account.

After the refund has been submitted, the actual posting time may depend on:

• The customer's bank;
• Credit card issuer;
• Payment service provider;
• Weekends and public holidays; and
• Other financial institution processing procedures.

Therefore, the final time for the refunded funds to appear in the customer's account may differ from our refund processing timeframe.

7. Refund Amount

When a return is approved, the refund amount will be determined based on the reason for the return and the circumstances of the order.

For customer-initiated returns:

• Original shipping charges are generally non-refundable;
• The customer is generally responsible for return shipping costs.

For incorrect products, confirmed product defects, or products damaged during shipment where Woju Crafts is responsible:

• We will provide an appropriate resolution based on the circumstances;
• A full refund or replacement may be provided when applicable.

8. Order Cancellation

Customers may contact us to request cancellation before an order enters processing or shipment.

Once an order has entered processing or has been shipped, we cannot guarantee that the order can be cancelled.

If the order has already shipped, customers may request a return after delivery in accordance with this Return & Refund Policy.

9. Returns That Do Not Meet the Requirements

A return may not be accepted when:

• The product has been used;
• The product has been damaged through improper customer use;
• The product has been modified or repaired by the customer;
• The product has clear customer-caused damage;
• The return is submitted after the applicable return period;
• The product is returned without prior approval or instructions;
• Important product components or accessories are missing; or
• Other requirements of this Return & Refund Policy are not met.

Nothing in this policy is intended to limit any non-waivable consumer rights provided by applicable law.

10. Return Address

The specific return address will be provided by our customer service team after the return request has been reviewed and approved.

Please do not send a return directly to our U.S. warehouse or business address unless our customer service team has specifically instructed you to do so.

This helps ensure that the returned product can be properly received and processed.

11. Contact Information

Brand: Woju Crafts

Legal Business Name: Jinhua Qingshehua Household Products Co., Ltd.

Customer Service Email: service@wojucrafts.shop

Phone: +1 (938) 732-7112

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

This address is our U.S. Warehouse & Customer Service Address.

Customer Service Hours

Monday–Friday:

9:00 AM–5:00 PM Central Time

Saturday–Sunday:

Closed

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China