Legal notice

Legal Notice

Effective Date: September 1, 2026

Welcome to the Woju Crafts website.

This Legal Notice applies to the Woju Crafts website and the products and services offered through the website.

1. Business and Brand Information

Brand / Store Name:

Woju Crafts

Legal Business Name:

Jinhua Qingshehua Household Products Co., Ltd.

Woju Crafts is an online brand and store operated by Jinhua Qingshehua Household Products Co., Ltd.

2. Business Address

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China

This is the business address associated with Jinhua Qingshehua Household Products Co., Ltd.

3. U.S. Warehouse & Customer Service Address

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

This is the U.S. Warehouse & Customer Service Address used by Woju Crafts.

The address is used for U.S.-related warehouse and customer service operations.

This U.S. address should not be interpreted as the registered business address of Jinhua Qingshehua Household Products Co., Ltd. outside China.

4. Customer Service Contact

Customer Service Email:

service@wojucrafts.shop

Phone:

+1 (938) 732-7112

Customer Service Hours

Monday–Friday:

9:00 AM–5:00 PM Central Time

Saturday–Sunday:

Closed

Customer service hours may be adjusted during U.S. public holidays.

5. Website Information

We make reasonable efforts to ensure that information displayed on the Woju Crafts website is accurate, clear, and reasonably current.

Website information may include:

  • Product names;

  • Product descriptions;

  • Product materials;

  • Product dimensions;

  • Product features;

  • Product images;

  • Product prices;

  • Product availability;

  • Shipping information;

  • Return and refund policies; and

  • Other information relating to our products and services.

Information may change because of product updates, inventory changes, website maintenance, or changes in business operations.

6. Product Images and Descriptions

We make reasonable efforts to present accurate product images and product information.

Actual products may have minor differences from website images due to:

  • Photography conditions;

  • Lighting;

  • Customer display devices;

  • Image rendering;

  • Normal manufacturing variations; and

  • Reasonable measurement variations.

Customers should carefully review the following information before placing an order:

  • Product description;

  • Material;

  • Dimensions;

  • Product features;

  • Product specifications; and

  • Other applicable product information.

7. Product Pricing and Availability

Product prices displayed on the website are generally shown in USD (U.S. dollars).

Product prices, availability, and product information may change based on actual business circumstances.

We make reasonable efforts to maintain accurate pricing and inventory information.

If an order cannot be fulfilled because of an obvious system error, pricing error, inventory error, or product information error, we may contact the customer for confirmation or cancel the affected order and refund amounts already paid.

8. Shipping Information

Woju Crafts currently ships within the United States only.

Shipping Fees

Orders of $20 USD or more:

Free Standard Shipping.

Orders under $20 USD:

$8 USD Standard Shipping Fee.

Order Processing Time

1–3 business days.

Daily Order Cutoff Time

2:00 PM Central Time (CT).

Orders successfully placed and paid before 2:00 PM Central Time on a business day will enter our normal processing workflow.

Orders placed after 2:00 PM Central Time will be treated as received on the next business day.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

Shipping Transit Time

After the order has been processed and handed over to the shipping carrier:

Estimated shipping transit time: 5–10 business days.

Normal estimated overall delivery timeframe:

6–13 business days.

Shipping timeframes are estimates and do not represent guaranteed delivery dates.

9. Returns and Refunds

Eligible customers may request returns in accordance with our Return & Refund Policy.

In general, return requests must be submitted within:

30 days after the order is shown as delivered.

After the returned product is delivered to the designated return address:

We normally require 5–10 business days to complete the return inspection, return review, and refund processing.

Once a refund is approved, it will be submitted to the customer's original payment method.

The final time for the refund to appear in the customer's account may depend on the processing time of the customer's bank, credit card issuer, or payment service provider.

10. Product Use

Customers should use products according to their intended purpose, product information, and applicable care or usage instructions.

Damage caused by the following may not be the responsibility of Woju Crafts:

  • Improper use;

  • Incorrect operation;

  • Failure to follow product instructions;

  • Failure to use reasonable care;

  • Unauthorized modification;

  • Customer-caused damage; or

  • Other abnormal use.

11. Intellectual Property

The following materials on the Woju Crafts website may be protected by applicable intellectual property laws:

  • Woju Crafts brand name;

  • Logo;

  • Website design;

  • Product images;

  • Product descriptions;

  • Written website content;

  • Graphics;

  • Page layouts; and

  • Other original content.

Unless appropriately authorized, such materials may not be copied, modified, distributed, republished, sold, or used for commercial purposes.

12. Third-Party Services

The Woju Crafts website may use third-party services to support website and order operations, including:

  • E-commerce and website platforms;

  • Payment providers;

  • Shipping providers;

  • Website analytics tools;

  • Customer service tools;

  • Website security services; and

  • Other necessary third-party technology services.

Third-party services may process information according to their own terms of service and privacy policies.

13. External Links

The website may contain links to third-party websites or services.

Third-party websites are independently operated by third parties.

When visiting a third-party website, customers are subject to the applicable terms of service and privacy policies of that third party.

Woju Crafts is not responsible for the content, privacy practices, data processing, or security measures of third-party websites.

14. Website Availability

We make reasonable efforts to maintain the availability and functionality of our website.

However, the website or certain functions may temporarily become unavailable because of:

  • Website maintenance;

  • Technical failures;

  • Network problems;

  • Server issues;

  • Third-party service interruptions;

  • System updates; or

  • Other circumstances beyond our reasonable control.

15. Liability Statement

We make reasonable efforts to provide accurate product, pricing, shipping, and website information.

However, to the extent permitted by applicable law, we are not responsible for indirect losses arising from circumstances beyond our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Third-party service interruptions;

  • Network or system failures;

  • Incorrect or incomplete information provided by customers;

  • Improper product use; or

  • Other circumstances beyond our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit consumer rights that cannot legally be excluded or limited under applicable law.

16. Policy and Information Updates

We may update this Legal Notice to reflect:

  • Changes to our business;

  • Website functionality changes;

  • Product changes;

  • Service changes;

  • Shipping rule changes; or

  • Changes in applicable laws and regulations.

Updated versions will be published on this page.

The effective date displayed on this page identifies the current version.

17. Contact Us

If you have questions about this Legal Notice, our products, your order, or our website services, please contact us.

Brand: Woju Crafts

Legal Business Name: Jinhua Qingshehua Household Products Co., Ltd.

Customer Service Email: service@wojucrafts.shop

Phone: +1 (938) 732-7112

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China