Contact Information

Effective Date: September 1, 2026

1. Brand Information

Brand / Store Name: Woju Crafts

Legal Business Name: Jinhua Qingshehua Household Products Co., Ltd.

Woju Crafts is an online brand and store operated by Jinhua Qingshehua Household Products Co., Ltd.

2. Customer Service Contact

If you have questions about our products, orders, shipping, returns, refunds, or other website services, please contact us using the information below.

Customer Service Email:

service@wojucrafts.shop

Phone:

+1 (938) 732-7112

We will respond to customer inquiries as soon as reasonably possible during our customer service hours.

3. Customer Service Hours

Monday–Friday

9:00 AM–5:00 PM
Central Time

Saturday–Sunday

Closed

Customer service response times may be adjusted during U.S. public holidays.

4. U.S. Warehouse & Customer Service Address

U.S. Warehouse & Customer Service Address

11468 US Highway 431 South
Guntersville, AL 35976
United States

This is the U.S. Warehouse & Customer Service Address used by Woju Crafts.

This address is used for U.S.-related warehouse and customer service operations.

5. Business Address

Business Address

Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China

This is the business address associated with Jinhua Qingshehua Household Products Co., Ltd.

6. Shipping Area

Woju Crafts currently ships to customers within the United States only.

We currently do not provide shipping services to destinations outside the United States.

7. Order Processing Time

Our standard order processing time is:

1–3 business days.

Orders are normally processed Monday through Friday.

Saturdays, Sundays, and U.S. public holidays are not counted as normal order processing days.

8. Daily Order Cutoff Time

Daily Order Cutoff Time: 2:00 PM Central Time (CT).

Orders successfully placed and paid before 2:00 PM Central Time on a business day will enter our normal order processing workflow.

Orders placed after 2:00 PM Central Time will be treated as received on the next business day for processing purposes.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

9. Shipping Time

After the order has been processed and handed over to the shipping carrier:

Estimated shipping transit time: 5–10 business days.

Under normal circumstances:

Estimated total delivery timeframe: 6–13 business days.

Shipping timeframes are estimates and do not represent guaranteed delivery dates.

10. Shipping Fees

Orders of $20 USD or more:

Free Standard Shipping.

Orders under $20 USD:

$8 USD Standard Shipping Fee.

The applicable shipping charge will be displayed before the customer completes payment.

11. Returns and Refunds

Customers may request eligible returns in accordance with our Return & Refund Policy.

In general:

Return requests must be submitted within 30 days after the order is shown as delivered.

After the returned product is delivered to the designated return address:

We normally require 5–10 business days to complete the return inspection, return review, and refund processing.

Once a refund is approved, it will be submitted to the customer's original payment method.

Banks, credit card issuers, and payment service providers may require additional time to complete the refund transaction.

12. Contact Us

For order or after-sales assistance, please contact us primarily by email:

service@wojucrafts.shop

To help us process your request more efficiently, please include:

• Order number;

• Customer name;

• Product name;

• Description of the issue; and

• Relevant photos or other supporting information when necessary.

Woju Crafts

Jinhua Qingshehua Household Products Co., Ltd.

U.S. Warehouse & Customer Service Address:
11468 US Highway 431 South
Guntersville, AL 35976
United States

Business Address:
Eastern Padlock Industrial Cluster
Pujiang County, Jinhua, Zhejiang 322200
China

Email: service@wojucrafts.shop

Phone: +1 (938) 732-7112